Customer Testimonials
Thank you Kia Delray. From the moment I pulled up on the lot, sales associate David provided outstanding service throughout the entire purchase of my new vehicle. He went over and beyond in service, providing different options to meet my needs!
Went in Friday Nov. 6, 2026, and spoke with David Benedetti about just shopping for a new vehicle. He started to show us some 2027 Tellurides. We were very pleased with his approach, mannerism and knowledge of the various vehicles that were shown, There was no pressure buying.
It was tremendous... was given thorough info was told what needs to be done to service vehicle and was told how much no hidden agenda
Agreed to a written OTD price of $32,347 via email. When attempting to finalize, they fraudulently raised the price to $34,398, claiming a down payment increases the purchase price. When called out on the math, the GM refused to call me back and they claimed the car suddenly sold. Avoid this dealer's bait-and-switch tactics."
Some people were very helpful. Some could care less. Overall I got the car fixed.
I worked with Dave who was the sales rep when i went to look at a car at Kia Delray Dave was very helpful and showed me a low mileage Kia Sportage which i bought. The process was much better than other dealerships I've been to.
I appreciate communication and transparency. The service was better this time. I like that there is a Lyft that is available for transportation.
I signed for an estimate , presented a 10% coupon that was sent to me and the bill was more than I signed for. I shouldn’t have to argue to have the final bill correct. I was not given an itemized list of everything that was checked on my car. (I always received that in the past)
Kind and good service I think the survey should be short and efficient Just give the scale
Nicole went above and beyond to help me during my visit. Her communication was great and thanks to her I also got a few extra service items taken care of. She explained everything really well and was very accommodating. Thank you!
Michael offered to have my car payment decreased. It's a 4 year lease. 3 years left on it. He had both my husband and my credits checked to buy out the lease. After the check, the approval was $39 less from the actual payment and for a total of seven years,but when we declined, he came with Kevin, I believe he's the financial advisor. The first mistake Kevin made he claimed that the car I have now the mileage was over 41,000 miles which is false because the current mileage we have is on the 11,000 miles for the first year. We ... Read More DealerRater - Nov 3, 2026
Has it been very good with them? I wasn't too crazy about West Palm care so I switched and so far I've been very happy. Service has been very good and everybody else has been very friendly.
It went well $34 was a lot of money to rotate tires Lyft ride sucked
WARNING TO SENIORS and loyal customers: This dealership is predatory!
I have purchased three cars from this business, the last one on October 21 2026 but on my last visit, they completely took advantage of me. Before I even sat down, the very first thing I told the finance manager was that I did not want GAP insurance. I explicitly said NO to the GAP policy six separate times during the process.
Despite my repeated refusals, they deliberately ignored my boundaries and fraudulently sneaked a $1,400 GAP policy into my loan anyway. To make matters worse, they never gave me a copy of ... Read More DealerRater - Nov 3, 2026
No pressure, great product, excellent team from start to finish. Incredible experience overall. Thank you!
Horrible experience, very incompetent, they sold us a car and file documents for the wrong car, many phone calls and visits. Left voice mail to Bob (supposed to be a manager) no call back, took a month to find out who is the lender. Couldn't make payment on time. I wouldn't recommend this dealership.
The experience was great the job got done well Cody offered me a ride with fifty services and my car was finished on time
Always a good experience. Last time there was a small issue and both Soren and his supervisor fixed the issue immediately
Advisor was friendly and kept me informed Was a pleasure to have him take care of my car needs
Took their time to explain everything to me; kept me informed via telephone calls; worked to ensure certain items were taken care of the extended warranty (which they were).
Kevin Mullins was a fantastic service advisor. I wish all the people I did business were like him
Fast, communicative and efficient He was fast and helpful. He communicated well, and my appointment went smooth
Every thing was taken care of by the state the teams The only thing I need help with my repair is my made by 06/26
Got a 2020 Civic at an excellent price! Thank you David for being amazing from the very beginning to the end! He remained kind, courteous, and respectful throughout the entire process and really tried to get us the best deal possible.
I had an awesome experience. Picked out my car from the showroom. My salesman Zied was both thorough and competent!! The sales manager also exceeded my expectations delivering my vehicle of my choice in less than two hours. My daughters lease expires in the next couple of months, and we plan on leasing another Kia.’
The whole dealership was very good people and they were nice to me. They show me where to get coffee and help me and did everything I just want to go back to get a cup of coffee now.
Lack of information about the car I purchased. Finance would not answer my question of what individual things cost. All about a package deal. Felt like a number
I was there for a maintenance oil check and tire rotation. I had the first appointment in the morning and I was told it would take an hour and a half to two hours four hours later. I was still asking them when my car was going to be ready if I had any clue was gonna take that long. I would've never waited and I would've left. I felt like people came in after me and were in the waiting room and left before me and I didn't have a major repair or anything that had ... Read More DealerRater - Oct 29, 2026
Nicole was very prompt and responsive to my questions. She kept me informed through the service being done and at no point made it seem like helping be was a burden or bothering her. The whole team behind the service desk was very polite and the floor team asked me a few times if I was being helped by someone yet or not
KEVIN WAS GREAT. Clear on wait time and super helpful. I really Appreciate all his assistance!
It was all very easy and seamless Everyone was kind and very helpful. It was great
It was a very seamless process. I had a dead battery and after having issues with kia support, Cody helped me with the tow truck. He then helped me with getting the car fixed. He, along with the rest of the staff, was very kind and helpful throughout the entire process
My experience at the dealership is always great. I never have any issues. Everyone is really friendly and makes me feel comfortable
He was professional and provided great estimates He was also very polite and respectful. It was a good experience
He was very attentive to everything I asked him about, providing clear feedback. Got my car squared away within the time that he estimated
As a service advisor, Coby has gone above and beyond for me! His professionalism, kindness, and dedication to providing excellent customer service truly stand out. Everyone I have come in contact with at the dealership has been wonderful, and I always feel welcomed and appreciated. It’s refreshing to receive such outstanding service from an entire team. Thank you, Coby, and the whole dealership team, for making my experience such a great one!
Came in for service and wound up leasing a new car Mike my sales representative was outstanding.
We were very happy with all aspects of our purchase That said it all Perfect car
Comfortable waiting room. In and out in a fair amount of time I would recommend Delray Kia to my friends
Waited on line for 20 minutes until outside helper allowed me to front of line.
David was very understanding and knowledgeable about a used car I was looking for. Got me a good rate for financing and overall was a good experience.
I would like to acknowledge the Professionalism, Understanding, Empathy and Excellent Customer Service provided by Sales Associate Artur Zaikansky and Manager Mike Chávez who really supported me in order to make a great deal with a new Kia Hybrid Sportage EX.
Piero Bisetti was also very supportive and patient when we filled all the paperwork and had multiple questions. He advised me about three awesome plans to protect my vehicle ( Maintenance, Tires and Appearance).
Special recognition for the Chess Master Artur Zaikansky who supported me patiently in all the steps of trading me my old car Kia Forte 2024.
Spasiva ... Read More DealerRater - Oct 22, 2026
I like the transparency regarding the cost of service and finding coupons . I felt welcomed while Waiting. Nice to have coffee options and sometimes a free cookie.??Nicole Is a great communicator. Also, having Lyft to pick you up in return you as a bonus.
Nicole is patient and so accommodating and kind. She knows what she's doing and puts the customer first.
Nicole is patient and so accommodating and kind. She knows what she's doing and puts the customer first.
I like the transparency regarding the cost of service and finding coupons . I felt welcomed while Waiting. Nice to have coffee options and sometimes a free cookie.??Nicole Is a great communicator. Also, having Lyft to pick you up in return you as a bonus.
Kevin was very kind and knowledgeable. The waiting room is comfortable and packed with snacks and coffee. Free WiFi for all the customers.
Everyone was very nice, they kept me updated on my car and Cody was very nice on the phone and in person
Kevin was great. The problem is nobody ever picks up the phone or returns VMs in the Service Dept AND the Sales Manager. I left VMs 3 days straight without a return call.
Will I've had problems in the past and ever since Nicole has been handling our car issues we have been very pleased!
I felt that the work I had done, replacing the gas cap , was overpriced
Provided friendly and on time service. Provided a loaner vehicle for re call service time.
Sylvester is the best, he’s knowledgeable dependable and smart. I was very pleased with the experience all around.
Work completed efficiently. Great communication. Busy day, but staff hustled. Waiting area comfortable with snacks and coffee/water.
Jancarlo Espana and Halli Arthur are great,I turned in my sorento early,I was going to be over my mileage and they worked it out and I got 26 and I could both be happier with the way the two of them handled everything for me. Thanks again you two.
Excellent purchase for me here. I had negative equity and David helped me to trade my car for a new one and better one. I really like my new Sportage.
Kevin patiently listened to me and answered my questions. He efficiently got me to and from school on time.
Effective and professional Great effective process when coming in for service and getting set up with rental car if the car needs to stay in the shop. Everything was arranged for.
Kevin provided excellent service He was personable accurate helpful and got me out of there in a short amount of time
Was driving on 95 and other drivers were beeping to tell me that I had a flat tire. Drove right to the dealership and had to leave the car there. They said it would take about two hours and offered me a car service to bring me home. It didn't take long at all, and they provided me a car service back to the dealership. They were excellent.
I was very pleased with the service. The waiting area was very comfortable. I would recommend it.
Kept car for 5 hours. Did not have the part. Will need to return. I had called ahead of time for the recall.
Brought my car in for service per my previously scheduled appointment at 8AM. I was supposedly checked in. After over an hour and a half of waiting, I asked for an update and was met with an attitude and told to go sit down. My car had not been checked in and was just left sitting there near the service bay...again...after an hour and a half on my day off of work
Check-in was very easy. Everything was all set, but it took an awful long time for only a oil change.
The service department is extremely efficient and friendly. Great customer service. The service department is quite efficient and everybody there's friendly cashiers are friendly. The technicians are friendly and also service managers. It seems like everyone likes their job too.
Everything was prompt and went very smoothly The dealership has really improved in the service department
When I picked up my car, I immediately noticed a new noise and mentioned it to Nick. He took it for a short drive but didn’t hear anything at the time. The following day, however, the noise became much louder. I was genuinely concerned I wouldn’t make it back to the dealership safely. Upon inspection, it turned out the brake pad hadn’t been installed correctly. This issue caused me to miss an appointment and created unnecessary stress and inconvenience. I’m also concerned that the improper installation may have caused additional wear or damage. Given the circumstances, ... Read More DealerRater - Oct 15, 2026
The associates were professional, understood my problem and made all the efforts to solve it. I'm very satisfied with the attention and service provided.
Wasn’t expecting to purchase but Jon Carlo did an excellent job on helping us get a great deal on Kia Seltos 2027 lease he tried his absolute best to make the deal what we wanted happen
Great experience. Well taking care of! Cody was great! Car was well taken care of and communication was awesome
Always well taken care of. Great communication and service when dealing with Cody. Car was well taken care of
Came in without appointment due to bad battery. Kia had Lyft service bring me home and pick me back when my car was ready, so I did not have to sit there and wait. Great service.
I had a very bad experience on Friday I called 3 times on and was not very happy was given the run round not with Mr Cody no one ever called back till after three call not professional at all was very upset
Great service. I went in for a regular oil and filter change and the service was efficient and timely.
Ivan Sanitil has been my sales person for several years. I keep returning to Ivan every three years to lease because of his expertise and fine knowledge of the Kia product. Ivan is a true professional and Kia Delray is fortunate to have him on their team. And another thing…Ivan always has a friendly, warm and welcoming smile.
I like coming to this location because the people who I see are very nice to me and also leason to me and explain what I need done not what I need
The service crew was excellent. They listened to my questions and explained my options clearly.
White cotton glove treatment. I have an older Kia soul and most people want to know why I still bring it to the Kia dealership. The excellent customer service and attention to detail is beyond excellent and Soren Jackson was extraordinary.
Thorough job Took time to make sure car was dried out from unhooked up airconditioner hose from previous problem at another dealer
my service advisor was really nice and informative. he is really the best and i’ll come back!
Expensive(lol) but otherwise all Good Nicole was nice and efficient and I was done sooner than expected
Always an amazing experience everyone is so nice so welcoming and problem-solving. I can't ask for a better team. I think everyone should own a Kia.
We live 90 minutes away and there are closer dealerships, but I continue to use Delray Kia. Honest and dependable.
I was pleased to see the effort Nicole made in attempting to assist me in getting my tire
Found a great used car with extremely low miles online at Kia Delray for my daughter’s first car. I made an appointment for a test drive the next day. David took us for a test drive and handled the sale. He was friendly and knowledgeable, and helped me choose the best financing option that matched my needs
Easy Cody took me on time. Communicated with me throughout the process and even had my car cleaned. Easy painless process
Wonderful customer service experience. Sorren and team go above and beyond to bring the best customer service experience to the dealership.
Exceeded my expectations during an unexpected unscheduled appointment...made a bad situation good. Supportive and time sensitive
Finally, a salesman that doesn't play games. I hate dealing with car dealers, and I'm usually ready to walk out over the xx. Not this time.
David Benedetti, my salesman, was straight with me from the start. No tricks, no pressure. When he brought the sales manager over, I thought, "Oh no, here we go." But even he skipped the usual routine and was just real with me. And Brandon in finance, he made signing paperwork actually enjoyable. We were singing along to music in his office while I signed my lease.
It still took longer ... Read More DealerRater - Oct 5, 2026
Wonderful experience with both Joey, our sales consultant, and Jeff the finance manager. Professional. courteous knowledgeable & friendly. I have and will continue to recommend to my family and friends. So happy with my Sorrento and my experience..
Kevin made sure that I understood the best maintenance plan for my car which I drive on highways mostly.
Cody Ferguson. I get that they are busy, but no call or text when my car is dropped off Wednesday and still no word on Friday???? Unacceptable. I left messages and texted multiple times. I finally called sales, and they got someone to help me.
Cody Ferguson. I get that they are busy, but no call or text when my car is dropped off Wednesday and still no word on Friday???? Unacceptable. I left messages and texted multiple times. I finally called sales, and they got someone to help me.
Kevin was so wonderful - he worked to get me in early for a recall and oil change. I am a single mom and needed to get to work. The dealership has issues due to revocations and he knows times are longer than usual- he moved my car through and Inwas able to be to work on time
Nicole is very attentive and listens. Very hard to find now a days. She keeps me informed.
1. Did not replace rear wiper blade. Replaced 2 front wiper blades, that was not requested. 2. Tire rotation poorly performed...one lug nut fell off from right rear wheel, and it is making a noise...car is undrivable.. 3. I was told that I would be notified if the bill exceeded $251.00...no notice was given. 4. Service adviser was very rude. 5. Car was returned with a dity exterior and interior. 6. Seat settings were changed. 7. What's with repair order charge of 19.17? 8. How do I know the recall item was performed, or the oil/filter change, for that matter? So bad!
The dealership is absolutely horrible in the service department. We have been going here for many years and they keep saying they are going to improve everything, but they never do. The place is a mess, the Customer Service is terrible, and nobody knows what they are doing. We were only there for an oil change and tire rotation, no mechanical issues at all, and we were there for over five hours. We were given incorrect information about our service insurance. They told us we did not have insurance for the exterior paint and the tires, we have insurance for ... Read More DealerRater - Oct 2, 2026
I've been using this dealership ever since I retired in 2017. This is my third or fourth car. Obviously I'm very pleased with the automobiles themselves and the fact that the employees were very easy to work with.
I've been using this dealership ever since I retired in 2017. This is my third or fourth car. Obviously I'm very pleased with the automobiles themselves and the fact that the employees were very easy to work with.
I’m generally very pleased with the service but this time I have concerns. Last week I got a new battery and then certain functions weren’t working. I brought the car in to have the issues checked. I was told I needed a new Head unit for $1400. I was told I could drive the car safely without replacing the Head unit so I declined. I went home and started researching on line what happened to my car. The loss of certain functions is not unusual and can be rectified without replacing the Head unit.